1. INTRODUCTION

Capital Hotels Plc. ("CHPlc.", "we", "our", or "us") values your privacy and is committed to protecting the personal data of visitors, guests, employees, vendors, and other individuals ("Data Subjects"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Nigeria Data Protection Act, 2023, and other applicable laws.

Capital Hotels Plc is a data controller that determines the purposes and means of processing personal data collected from individuals who interact with our services.

2. Purpose of Data Collection and Use

We collect and process personal data for the following purposes:

  • Providing Accommodation & Hospitality Services: Managing hotel reservations, check-ins, and other guest services.
  • Fulfilling Contractual Obligations: Processing reservations, payments, and billing.
  • Enhancing Guest Experience: Offering personalized services, loyalty programs, and tailored recommendations.
  • Maintaining Security: CCTV monitoring, fraud prevention, and access control.
  • Regulatory Compliance: Meeting legal, tax, and law enforcement requirements.
  • Marketing & Communication: Informing guests about promotions, offers, and hotel updates.
  • Improving Services: Enhancing our website, service quality, and customer support.

3. Data We Collect

We collect and process the following categories of personal data:

  • Identification Information: Name, contact details, nationality, government-issued ID, and other details provided during check-in.
  • Transaction Details: Reservations, payments, billing information, and booking history.
  • Technical Data: IP address, cookies, browsing history on our website, and device information.
  • CCTV Footage: Video surveillance for security purposes in public areas of the hotel.
  • Wi-Fi Usage Data: Logins, connection times, and activity on the hotel’s Wi-Fi network.

4. Means of Processing

Personal data is collected through the following means:

  • Online and Offline Reservations: When you book a room through our website, mobile app, or third-party platforms.
  • Check-In and Check-Out Forms: Information collected at the front desk during your stay.
  • CCTV Surveillance: Cameras in common areas to ensure guest safety.
  • Website and Digital Interactions: Cookies, tracking tools, and analytics data collected when you browse our website.
  • Wi-Fi Access: Data logs when using our Wi-Fi services.

5. Legal Basis for Processing

We process personal data based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests of CHPlc

6. Data Sharing & Transfers

  • We may share data with third-party booking platforms, travel agencies,and hotel service providers such as housekeeping, concierge services, and payment processors.
  • Third-party service providers access data to facilitate reservations, process payments, provide customer support, and enhance guest experience.
  • If personal data is transferred outside Nigeria, we ensure compliance with the Nigeria Data Protection Act.

7. Your Rights

Under the Nigeria Data Protection Act, you have the right to:

  • Access Your Personal Data: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request deletion of your data where it is no longer necessary.
  • Restriction of Processing: Request limitation on how we process your data.
  • Objection to Processing: Object to the processing of your data for direct marketing or other legitimate interests.
  • Data Portability: Request a transfer of your data to another organization in a structured format.
  • Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
  • Lodge a Complaint: You have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights are being violated. You can contact the NDPC via info@ndpc.gov.ng

8. Remedies for Personal Data Violations

If you believe your data protection rights have been violated, you may:

  • Contact our Data Protection Officer (DPO) for an internal review at dpo@abujacontinental.com
  • File a complaint with the Nigeria Data Protection Commission (NDPC).
  • Seek legal redress through the appropriate legal channels.

9. Data Security & Retention

  • We implement appropriate security measures to safeguard your data, including encryption, secure storage, and access controls.
  • Personal data is retained only for as long as necessary for the purposes stated in this policy or as required by law. The retention period varies based on legal and regulatory obligations.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience on our website.

Cookies help us:

  • Recognize repeat visitors and save preferences.
  • Analyze website traffic and optimize performance.
  • Deliver targeted advertisements and promotional content.

Types of cookies we use:

  • Essential Cookies: Required for website functionality.
  • Performance Cookies: Help us analyze how users interact with our site.
  • Marketing Cookies: Track user preferences for advertising purposes.

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

11. Contact Information

For inquiries, complaints, or requests regarding this Privacy Policy, please contact us at:
The Company Secretary
Capital Hotel Plc.
1, Ladi Kwali Way,
Maitama,
Abuja, Nigeria
dpo@abujacontinental.com

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. The latest version will always be available on our website.

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